Refund Policy

At Cheese & Co., our food products are freshly prepared and perishable. We do not accept returns or offer refunds or exchanges for change of mind once an order has been delivered or collected.

If your order arrives damaged, spoiled, incomplete, or incorrect, please contact us as soon as possible, preferably within 24 hours of delivery or collection. Include your order number, a description of the concern, and photos where available so we can investigate promptly.
 

Please do not consume any food you suspect is unsafe.
 

Where an issue is confirmed, we will provide an appropriate remedy, including a replacement or refund where applicable or required by law. The requested reporting timeframe does not limit your statutory consumer rights.

Cancellations before delivery or collection are covered by our cancellation terms in the Terms & Conditions.

 

Contact us

Email: saycheese@cheeseandco.online
Phone: 09175058733 or 09176265366